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Partnership - the meeting of two experts

Person-centred care entails seeing the human being behind the diagnosis; a thinking, feeling human being with experiences and knowledge, traditions and values.

Societies and human beings change and today we consider being able to decide over our own lives and bodies a human right. Person-centred care entails granting patients both rights and responsibilities concerning their own care.

Consequently health care has to see the patient as an active and responsible partner. This does not mean that the patient becomes a “customer”, to whom health care is required to deliver care entirely according to their specification. The partnership entails a mutual responsibility, and care must be adapted to suit both parties’ goals, expertise and resources.

The legal term “partnership” means that two parties agree to perform certain obligations. This agreement is consolidated in a contract. In person-centred care this contract can be translated into a personal health plan, a mutual document which ensures that care is performed as planned. The Health plan is not legally binding, but documents and describes the agreement.

In the day-to-day care environment the meeting between the patient and the professionals is fundamental to the formation of the partnership. Meetings in health care are often very brief. Health and care professionals therefore have a great responsibility to be able to acknowledge the entire person, not just the disease and clinical state of being.

Person-centred care research shows that the extra time required to listen and agree on a health plan is repaid many-fold in the shape of shorter total care times and higher patient satisfaction.

Page Manager: Jeanette Tenggren Durkan|Last update: 1/8/2016

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